Resources & Assistance
Vista-DME Support
We’re here to help you every step of the way. Whether you’re a clinic placing orders, a provider seeking documentation help, or just need guidance on how to use our tools, Vista DME’s Support Center is your go-to resource.
General Support
Not sure where to start? Call our main line at 855-50-VISTA and we’ll direct you to the right team member.
Customer Service & Orders
For order status, tracking, or general product questions, contact:
BShaw@vista-dme.com
Documentation Support
Need help with chart notes, CMNs, or documentation requirements? Contact:
BShaw@vista-dme.com
Billing & Insurance
For questions about insurance claims, denials, or billing support, reach out to:
DAllshouse@vista-dme.com
Accounting & Payments
Questions about invoices, statements, or payments? Contact:
Accounting@vista-dme.com
Sales & Product Inquiries
Looking to schedule a demo, learn more about our DME products, or discuss your account? Contact:
LLowak@vista-dme.com
Portal Support
Experiencing issues with your Vista Portal login or functionality? Need training? Reach out to:
Info@axisdatalytics.com
How-To Video Library
Prefer to learn at your own pace? Our video tutorials walk you through the most commonly asked questions and tasks:
Clinic Preferences & Notifications
Customize alerts and communications
Pay An Invoice
How to quickly and securely pay online
Resolve Orders On Hold
Understand and clear up held orders
Refill An Order
Reorder products efficiently
Access Billing Documents
Retrieve statements and insurance docs
RCM Tools
Learn how to leverage Revenue Cycle Management features
Create an order
How To – Create/Submit An Order
Pre-Claim Review
How To – Navigate Pre-Claim Review